Zoho Desk’s built-in AI assistant, Zia, helps agents with automated responses, sentiment analysis, and smart recommendations, reducing response times and improving customer satisfaction.

Manage customer inquiries from email, chat, phone, social media, and your website - all in one intuitive dashboard, ensuring no request goes unanswered.

Save time with powerful automation rules that assign, escalate, and prioritise tickets based on predefined conditions, boosting your team's efficiency.

Empower customers with a self-service portal, FAQs, and AI-driven suggestions, allowing them to find answers quickly while reducing agent workload.

Zoho Desk seamlessly integrates with Zoho CRM, Zoho SalesIQ, and other Zoho apps, creating a unified customer experience and enhancing team collaboration.

Gain real-time insights with powerful reports and dashboards, helping you track key metrics, agent performance, and customer satisfaction.

Manage multiple brands from a single Zoho Desk account, customising support portals, SLAs, and ticket workflows for each brand.

Whether you're a startup or a large enterprise, Zoho Desk offers flexible pricing and features that scale as your business grows.