Kings Secure Technologies, a premier provider of security, fire, and life safety risk management services, has significantly enhanced its operational efficiency using Zoho CRM. By adopting this robust CRM solution, the company saves 250 hours annually on operational tasks, supporting its ambitious goal of reaching £100 million in turnover.
Operating in over 20 countries, Kings Secure Technologies boasts a high-profile B2B client portfolio and specializes in advanced security and fire solutions. Their commitment to technological innovation includes intruder detection, access control, fire detection, and CCTV.
The company’s rapid expansion strategy, which included several acquisitions, had previously resulted in disconnected systems and fragmented data. This made real-time data management challenging and complex. After evaluating several providers, Kings Secure Technologies selected Zoho CRM for its user-friendliness, seamless integration capabilities, and value for money. The CRM solution unifies data and presents it in an easily digestible reporting format, crucial for the CEO, sales, and marketing departments. For more complex reporting needs, Zoho Analytics was also introduced.
Jo Goulden, Head of Marketing at Kings Secure Technologies, praised the impact of Zoho CRM, stating, “Zoho CRM has not just met our expectations; it has integrated into our core operations, boosting productivity and profitability. Our CEO can now make informed business decisions swiftly, critical for our growth plans.” Jo Goulden further noted the enthusiastic adoption across departments, with colleagues quickly adapting to the new system. The integration has been so successful that the company has scaled up its adoption across the business, enabling rapid growth alongside Zoho's solutions.
Field sales employees benefit from the Zoho CRM app, which they use to record activities on the go, enhancing the accuracy and timeliness of data. The company’s Head of Sales reported a significant saving of 250 hours per year on operational tasks, transforming sales meetings to be faster and more engaging.
Sachin Agrawal, Managing Director of Zoho UK, commended Kings Secure Technologies’ transformation, highlighting the seamless integration of Zoho tools with existing systems to boost business performance. He expressed excitement about continuing the partnership as Kings Secure Technologies scales up to achieve its ambitious goals.
Read the full article from The Professional Security Officer Magazine or watch the full case study.